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<p>If a product arrives damaged, contact us at +1 (888) 348-7794. If a product was damaged in transit, we will work with the carrier to try and rectify the problem.</p>

Thank you for bringing the issue of a damaged product in transit to our
attention. We apologize for any inconvenience this may have caused and
assure you that we are here to assist you in resolving this matter. In the
unfortunate event that your order arrives damaged, we kindly request that
you contact our customer service team at 1-855-630-6663. Our dedicated
representatives are well-equipped to address such situations and will work
closely with the carrier to try and rectify the problem. By contacting us, you
enable us to gather all the necessary information regarding the damage and
initiate the appropriate actions. We will provide a replacement order. 
Our goal
is to ensure your satisfaction, and we understand the importance of receiving
your order in pristine condition. Rest assured that we take product damages
seriously, and we will do our best to work with the carrier to resolve the issue
promptly. Your cooperation and communication are greatly appreciated as we
strive to rectify this situation to your utmost satisfaction. Thank you for
bringing this matter to our attention. We value your business and are
committed to providing you with a positive shopping experience.
Categories:
FAQ

My order was damaged in transit.

Placing Orders and Order Help

Error Message While Checking Out

Modifying or Canceling an Order After It's Been Placed

Processing and Shipping Times

Will my fabric come in one continuous piece?

Accepted Forms of Payment

Return Policy

Order Damaged in Transit

Order Not Received

In-Store Pickup

Damaged, Defective, or Flawed Fabric

Shopping Cart

Will my fabric be shipped in one cut?

How do I set up a Wholesale Account with Mood Fabrics?

How can I become tax exempt?

Will fabrics be restocked after selling out?

Will I have to pay Tax on my order?

Mood Fabrics Policy

Do you offer free shipping?

Do you provide expedited shipping?

International shipping

Shipping to Alaska, Hawaii and U.S. Territories

Shipping

Online Rewards Program VS In-Store Rewards Program

Mood Insider Benefits

Earning and Using Online Rewards Points

Rewards and Mood Insider

Beachy Dress / Destination Wedding Guest Dress

Best Fabric for Shorts

Bow Ties

Casual Dress Fabric

Cocktail Dress Fabric

Fitted T-shirt Fabric

Men's Winter Suit

Men's Summer Suiting

Which fabric can be used for men's swimming trunks?

Windbreaker Jacket

Yoga Pants Material

Best Fabrics for Leggings

Easy Fabric & Patterns for Beginning Sewers

Fabric for a Bra

Bath Robes

Which fabric can be used for lingerie/underwear?

Men's Shorts

Fitted Skirt

Fabrics for Maxi Dress

Bathing Suit Fabrics

Best Fabrics for a Beach Cover Up

Black Tie Event Fabric

Fabric for a Sweater

Fabric for Men's Dress Shirt

Flowy Skirt

Which fabric can be used for a women's formal dress?

Winter Jacket

Women's Flowy Pants

Women's Sundress

Summer Fabrics

Trench Coat Fabric

Rain Jacket Fabric

Choosing Fabric for Your Project

Bias Cut

Boning

Certified Cotton

Chainmail Fabric

Fabric Interfacing

Interfacing VS Interlining

Is a meter the same as a yard?

Natural Fibers

Pattern Paper

Rayon Fabric

Reorderable and Closeout Fabrics

Seam Allowance

Seam removal

Shirt Dress Fabrics

Tank Top Material

Tracking

Does stretch poplin require a ballpoint needle?

Garment Construction Terms

Genral fabric terms

What is a pantone color?

Rail Road Fabrics

Back Stitch

Parts of a sewing machine

Sew Stretchy Fabric

Organza VS Organdy

What is pleated fabric?

Unveiling the Mysteries of Velvet, Velour, and Velveteen: Know the Difference!

Can I dye lace?

How to sew a patch with a sewing machine

How to sew a patch by hand

Measuring Myself

Synthetic Fiber

Sewing bulky fabrics

Sewing Zippers

Reflective Fabric

Merino Wool

Button holes

Sewing and Terminology

What is the GSM on fabrics?

How to determine the width of a fabric?

What are the V and H repeat?

How can I be sure that the fabric color I see is what I will receive?

Can I buy a Mood Fabrics Gift Card?

Do you carry boning?

Does Mood sell belt buckles?

Do you carry all-purpose sewing thread?

Do you sell patterns?

Do you carry bra making supplies?

What is brocade fabric?

What is Egyptian Cotton?

What is lame fabric?

Do you sell real leather by the yard?

How do I know if the fabric has a 2 or 4 way stretch?

Do you carry the same fabrics online and in-store?

Do you offer Velvet?

Do you sell real leather?

Inventory and Product Questions

Bias tape

Do you carry embroidery tools?

Do you carry pressing tools?

Do you carry Rhinestone Trim?

Do zippers come in different lengths?

Does Mood sell metal chains?

Muslin

What is a feather boa?

What are your customer service department's hours of operation?

Do you have a physical store?

What size are swatches?

Do you have printed catalogs of your fabric and products?

General Questions

Do you carry Tie Dye Fabric?

Can I shop by color on your website?

Can I shop by designer on your website?

Do you carry Sunbrella fabric?

Do you have fabrics made exclusively for Mood?

Do you sell outdoor fabrics?

Do you sell sequin fabric?

How do I calculate how much fabric I need for my garment?

What is a compression fabric?

What is a fabric panel?

What is a tech fabric?

What is beaded fabric?

What is flannel fabric?

What is habotai silk?

What is horsehair?

What is the difference between organza and organdy?

What is the difference between satin and sateen?

What is the Mood Premium Swatch Kit?

What is waxed cotton?

WHAT LINING SHOULD I USE FOR THIS FABRIC?

what stitch is most commonly used for hemming?

Where can I find the content of the fabric?

Where does your fabric come from?

I'm making a ____. What kind of fabric should I use?

what is the minimum amount I can order?

Order Damaged in TransitUpdated a month ago