What should I do if I receive an error message while checking out?

Verify that all of your information has been entered correctly, then make sure that your billing address matches your credit card/ bank information. If you still get an error message, you might consider calling your credit card company or bank to check that the billing address they have on file matches the one you have provided to us.&#xA0;If you are still receiving an error message, you can call our customer service department at +1 (888) 348-7794 during business hours (Monday-Friday 9AM-5PM Eastern Standard Time.).

Error Message While Checking Out

Can I modify or cancel an order after placing it?

We understand that sometimes you may need to make changes to an order after it has been placed. If so, please contact our Customer Service Department as soon as possible after placing your order. Once your order has shipped, we are unable to make any changes to it.&#xA0;Modifying an Order:Adding Items to an Order: If you wish to add items to your existing order, we recommend creating a new order. Unfortunately, our system does not allow for direct modifications to an already placed order.&#xA0;Deducting an Item from the Order: If your order has not yet been shipped, there may be an option to deduct an item from it. We understand that sometimes you may change your mind about a particular item. In such cases, please reach out to our customer support as soon as possible to inquire about the feasibility of deducting the item from your order. Our team will assist you based on our policies and current order status.Canceling an Order:&#xA0;If you need to cancel your order, we recommend contacting our customer support immediately.&#xA0;You can reach out to our team via phone +1 (888) 348-7794, SMS, email (<a data-fr-linked="true" href="mailto:info@moodfabrics.com">info@moodfabrics.com</a>) , or live chat, providing them with your order details and explaining your intention to cancel the order. The sooner you notify us, the higher the chances of successful cancellation.

Modifying or Canceling an Order After It's Been Placed

What are your processing/shipping time for orders?

Most orders are processed within 72 hours. Orders are processed Monday through Friday. Please allow 1-7 business days for ground shipments to arrive once it has left our facility. All applicable shipping charges will be added to your invoice.&#xA0;In the event that we cannot ship your complete order, we will contact you via e-mail and/or by phone, at the e-mail address and phone number listed on your order.Some Home Fabrics and Fashion Fabrics will need additional processing times before they are shipped, as follows:<ul><li>All items beginning with KL or AWG require 10-21 days.</li><li>All items beginning with DL require 1-7 business days.&#xA0;</li><li>All items beginning with PV, FS36003, or ET require 1-2 business days.&#xA0;</li><li>All items beginning with LT or SUN require 2-3 business days.&#xA0;</li><li>All items beginning with NC require 1-3 business days.&#xA0;</li><li>Some other items may need 1-2 additional business days, as noted on individual product pages.</li></ul>Express shipping is an option at checkout. Expedited quotes are automatically calculated based on the size, weight, and destination of the package. The cut-off time for expedited shipping is 1:00 PM EST. Any orders placed using express shipping after 1:00 PM EST will ship on the following business day.

Processing and Shipping Times

Will my fabric come in one continuous piece?

For the most part, yes. While we make every effort to fill orders in as few cuts as possible, sometimes a single cut is not possible, especially if your order is for more than 10 yards. Our customer service team will contact you in the event your fabric is only available in multiple cuts.

Moodfabrics.com is committed to providing a seamless shopping experiencefor our valued customers. To facilitate convenient and secure transactions, weaccept a variety of payment methods. In this knowledge base article, we willoutline the accepted forms of payment at Moodfabrics.com while alsospecifying the payment methods we do not accept. Accepted Forms ofPayment: Moodfabrics.com accepts the following forms of payment: Visa: Wegladly accept Visa credit and debit cards, providing a widely recognized andsecure payment option for our customers.Mastercard: We accept Mastercardcredit and debit cards, ensuring a convenient and widely accepted paymentmethod for your purchases.American Express: American Express cards arealso accepted at Moodfabrics.com, offering an additional layer of security andrewards for American Express cardholders.Discover: Discover credit cards areaccepted, allowing you to enjoy the benefits of a widely accepted cardnetwork and explore exclusive perks.PayPal: We recognize the importance ofproviding alternative payment options. Therefore, we accept PayPal, a popularand secure online payment platform. During the checkout process, you canconveniently select PayPal as your payment method. Payment Methods NotAccepted: At Moodfabrics.com, we do not accept the following paymentmethods:1MD (One Month Dating): We do not offer a one-month datingpayment term. Upon Receipt: Payments that are expected upon receipt ofgoods are not accepted.Net 7, Net 21, Net 30, Net 60, and Net 90: We do notaccept payment terms that involve net days, such as net 7, net 21, net 30, net60, or net 90.EOM (End of Month): We do not accept payments due at the endof the month.15 MFI (15th of the Month Following Invoice): We do not acceptpayments due on the 15th of the month following the invoice date.2/10 Net30: We do not accept the payment term of a 2% discount if paid within 10days, with the net amount due within 30 days.Cash on Delivery (COD): We donot accept cash on delivery as a payment method.Gift Cards other thanMoodfabrics.com Gift Card: We do not accept gift cards from other retailers orplatforms. Only Moodfabrics.com gift cards can be used for payment.CashApp, Zelle, or Venmo: We do not accept payment through Cash App, Zelle, orVenmo. Please use one of our accepted payment methods for your purchases.Moodfabrics.com accepts Visa, Mastercard, American Express, Discover, andPayPal as forms of payment, ensuring a convenient and secure checkoutprocess for our customers. However, we do not accept 1MD, upon receipt, netdays (7, 21, 30, 60, 90), EOM, 15 MFI, 2/10 Net 30, COD, gift cards other thanMoodfabrics.com gift card, Cash App, Zelle, or Venmo. If you have any furtherquestions regarding payment options or require assistance, our dedicatedcustomer service team is ready to help. We appreciate your business andstrive to provide an exceptional shopping experience at Moodfabrics.com.Happy shopping!Categories:Mood fabrics Policy, FAQ

Accepted Forms of Payment

We have a 30-day return policy, which means you have 30 days from the shipping date to request a return.While we hope that every purchase is a good&#xA0;fit, we know sometimes it isn&#x2019;t! Can&#x2019;t &#x201C;make it work&#x201D;? Here are your options:Fabrics, trims, special orders, and anything cut to size can NOT be returned or exchanged.Buttons, notions, or anything sold as a whole item&#x2014;such as but not limited to unopened sewing machines and dress forms&#x2014;may be exchanged or returned for a full refund (less shipping fees).&#xA0;Note: Once an item is opened or used, it can no longer be exchanged or returned, e.g. packaged notions, sewing machines, dress forms, and others not stated here.Note: Items MUST be returned in the condition they were shipped; e.g. if the item returned was shipped on a roll, the item must also be returned on a roll. Refunds for items returned damaged or in unsellable condition will not be processed.

Return Policy

My order was damaged in transit. How can this be resolved?

If a product arrives damaged, contact us at +1 (888) 348-7794. If a product was damaged in transit, we will work with the carrier to try and rectify the problem.

Order Damaged in Transit

What should I do if I have not received my order after it is expected or tracking information says it is delivered?

If your order has not been received well past the expected delivery date or no longer has updating tracking information, we recommend contacting our customer service team at +1 (888) 348-7794. Our dedicated representatives will work closely with the carrier to locate your package and provide you with the necessary updates.&#xA0;For orders within the United States, it is important to note that if a package is deemed lost, there is a waiting period of 12-14 business days from the date the package was shipped before a replacement order can be processed. However, if you require the items sooner, we recommend placing a new order. Subsequently, once the delayed package is received, it can be returned for a refund.

Order Not Received

Unfortunately, we do not offer in-store pickup for online orders at this time.

In-Store Pickup

I ordered a fabric and it appears defective or has a flaw in it. What should I do?

Mood makes every effort to provide its customers with exceptional fabric and other top-quality goods. In the event a fabric or product does arrive damaged or defective, we strongly recommend you contact us as soon as the defect is noticed. After 30 days from your original invoice date, we will no longer consider items for return.In order to receive a full refund, a returned material authorization (RMA) number and a copy of the original order invoice must accompany the returned item. Mood reserves the right to deny any refunds for fabrics that have been subsequently cut or altered. A 15% restocking fee will apply.Note: Items MUST be returned in the condition they were shipped; e.g. if the item returned was shipped on a roll, the item must also be returned on a roll. Refunds for items returned damaged or in unsellable condition will not be processed.Refunds will be issued upon receipt of the returned item and will be processed against the original form of payment. The appropriate account will be credited within two weeks time. Original shipping costs will be refunded on defective items only.

Damaged, Defective, or Flawed Fabric

At Moodfabrics.com, we aim to provide a user-friendly and seamless shopping experience for our customers. Adding items to your cart is a straightforward process that allows you to select and organize the fabrics and products you wish to purchase.&#xA0;Products can be added to cart from both product collection pages and from individual product pages. On collection pages, hover over the product you wish to add and select the &quot;Quick View&quot; option. Underneath the product title and some product details, you will find a bar with a quantity selector and a button that says &quot;Add to Cart&quot;. Use the &quot;+&quot; and &quot;-&quot; buttons to select the quantity of the product you wish to purchase or manually type the quantity you want, then click the &quot;Add to Cart&quot; button.&#xA0;If you click on a product from the collection page, it will take you to the individual product page. The layout is similar to the Quick View option. Follow the same steps as above to select quantity and add the product to your cart.

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 Mood Fabrics Policy

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Mood Fabrics 

Placing Orders and Order Help

Will my fabric be shipped in one cut?

How do I set up a Wholesale Account with Mood Fabrics?

How can I become tax exempt?

Will fabrics be restocked after selling out?

Will I have to pay Tax on my order?

Mood Fabrics Policy

Do you offer free shipping?

Do you provide expedited shipping?

International shipping

Shipping to Alaska, Hawaii and U.S. Territories

Shipping

Online Rewards Program VS In-Store Rewards Program

Mood Insider Benefits

Earning and Using Online Rewards Points

Rewards and Mood Insider

Beachy Dress / Destination Wedding Guest Dress

Best Fabric for Shorts

Bow Ties

Casual Dress Fabric

Cocktail Dress Fabric

Fitted T-shirt Fabric

Men's Winter Suit

Men's Summer Suiting

Which fabric can be used for men's swimming trunks?

Windbreaker Jacket

Yoga Pants Material

Best Fabrics for Leggings

Easy Fabric & Patterns for Beginning Sewers

Fabric for a Bra

Bath Robes

Which fabric can be used for lingerie/underwear?

Men's Shorts

Fitted Skirt

Fabrics for Maxi Dress

Bathing Suit Fabrics

Best Fabrics for a Beach Cover Up

Black Tie Event Fabric

Fabric for a Sweater

Fabric for Men's Dress Shirt

Flowy Skirt

Which fabric can be used for a women's formal dress?

Winter Jacket

Women's Flowy Pants

Women's Sundress

Summer Fabrics

Trench Coat Fabric

Rain Jacket Fabric

Choosing Fabric for Your Project

Bias Cut

Boning

Certified Cotton

Chainmail Fabric

Fabric Interfacing

Interfacing VS Interlining

Is a meter the same as a yard?

Natural Fibers

Pattern Paper

Rayon Fabric

Reorderable and Closeout Fabrics

Seam Allowance

Seam removal

Shirt Dress Fabrics

Tank Top Material

Tracking

Does stretch poplin require a ballpoint needle?

Garment Construction Terms

Genral fabric terms

What is a pantone color?

Rail Road Fabrics

Back Stitch

Parts of a sewing machine

Sew Stretchy Fabric

Organza VS Organdy

What is pleated fabric?

Unveiling the Mysteries of Velvet, Velour, and Velveteen: Know the Difference!

Can I dye lace?

How to sew a patch with a sewing machine

How to sew a patch by hand

Measuring Myself

Synthetic Fiber

Sewing bulky fabrics

Sewing Zippers

Reflective Fabric

Merino Wool

Button holes

Sewing and Terminology

What is the GSM on fabrics?

How to determine the width of a fabric?

What are the V and H repeat?

How can I be sure that the fabric color I see is what I will receive?

Can I buy a Mood Fabrics Gift Card?

Do you carry boning?

Does Mood sell belt buckles?

Do you carry all-purpose sewing thread?

Do you sell patterns?

Do you carry bra making supplies?

What is brocade fabric?

What is Egyptian Cotton?

What is lame fabric?

Do you sell real leather by the yard?

How do I know if the fabric has a 2 or 4 way stretch?

Do you carry the same fabrics online and in-store?

Do you offer Velvet?

Do you sell real leather?

Inventory and Product Questions

Bias tape

Do you carry embroidery tools?

Do you carry pressing tools?

Do you carry Rhinestone Trim?

Do zippers come in different lengths?

Does Mood sell metal chains?

Muslin

What is a feather boa?

What are your customer service department's hours of operation?

Do you have a physical store?

What size are swatches?

Do you have printed catalogs of your fabric and products?

General Questions

Do you carry Tie Dye Fabric?

Can I shop by color on your website?

Can I shop by designer on your website?

Do you carry Sunbrella fabric?

Do you have fabrics made exclusively for Mood?

Do you sell outdoor fabrics?

Do you sell sequin fabric?

How do I calculate how much fabric I need for my garment?

What is a compression fabric?

What is a fabric panel?

What is a tech fabric?

What is beaded fabric?

What is flannel fabric?

What is habotai silk?

What is horsehair?

What is the difference between organza and organdy?

What is the difference between satin and sateen?

What is the Mood Premium Swatch Kit?

What is waxed cotton?

WHAT LINING SHOULD I USE FOR THIS FABRIC?

what stitch is most commonly used for hemming?

Where can I find the content of the fabric?

Where does your fabric come from?

I'm making a ____. What kind of fabric should I use?

what is the minimum amount I can order?