Order Not ReceivedUpdated 2 months ago

If your order has not been received well past the expected delivery date or no longer has updating tracking information, we recommend contacting our customer service team at +1 (888) 348-7794. Our dedicated representatives will work closely with the carrier to locate your package and provide you with the necessary updates. 

For orders within the United States, it is important to note that if a package is deemed lost, there is a waiting period of 12-14 business days from the date the package was shipped before a replacement order can be processed. However, if you require the items sooner, we recommend placing a new order. Subsequently, once the delayed package is received, it can be returned for a refund.